GENERAL TERMS AND CONDITIONS
GENERAL COMPANY INFORMATION
REDONO, d.o.o. for tourism and hospitality, travel agency
Julija Nepota 4, 21 000 Split
Head manager: Josip Sedlar
in charge of conducting and managing activities, operational and administrative procedures, and controlling the quality and safety of services, including supplier services. With the permission of the board of directors, he represents the company and organizational unit
Trgovački sud u Splitu/Commercial Court in Split
Body supervising the activities of tourist agencies:
Ministry of Tourism - Independent Sector of Tourism Inspection. Trg maršala Tita 8 / I, 10000 Zagreb, Croatia
Register number (MBS):
Company Identification Number (OIB):
+385 99 821 5383
01.04 - 31.10 : 08.00 - 22.00 (Every day)
01.11. - 31.03: 09.00 - 16.00 (Weekdays)
REDONO d.o.o. is a company whose main activities are tourism and hospitality, and other related activities
20,000.00 HRK, paid in full
REDONO d.o.o. reserves all the rights to this contract containing the General Terms and Conditions.
The General Terms and Conditions are an integral part of the contract that the client enters into with REDONO d.o.o., i.e. the authorized tourist agency with which they have reserved the service. It is considered that the client has read and accepted all the terms stated in the General Terms and Conditions before booking.
1. Contents and pricing
The arrangement includes everything that is written on the programme you can find in the agency or on the agency’s websites. Contents of the arrangements and the prices have been laid out in the promotional brochure and on the tour websites which are offered for free to any interested parties. Special services are those services which have not been included in the above-mentioned arrangements and their prices and are therefore purchased separately by the customer. These kinds of services have to be asked for during the application and they require additional charges. The prices have been clearly stated in the promotional brochure and on the company’s websites in kuna/ HRK and euro/EUR. The agency guarantees the implementation of the arrangements according to their description. The contents of the arrangements will be fully realized in the described manner, except in the case of exceptional circumstances (war, uprisings, strike, terrorist acts, sanitary disorders, street violence, natural disasters, interventions of municipal authorities, etc.)
2. Application and payment methods
Applications are received in the agency office of REDONO d.o.o. at the address Dioklecijanova 3 (Diocletian street 3), 21 000 Split or online. During the application, the customer purchases the reservation in the total value of the arrangement for which he receives a suitable receipt. The customer is required to present the receipt to the tour guide at the start of the arrangement. During the application, if need be so, the customer is required to present the necessary identification documents at the request of the agency.
Payment methods and information:
1. Payments made in the company office are in cash only
2. Payments can also be made by bank transfer
3. Cancellation and change of schedule and contents
The organizer of the arrangement reserves the right to cancel and/or change the route/tour due to any weather conditions that could endanger passengers or in case of extraordinary circumstances ( see above, no.1.).
4. Cancellation policy
The client has the right to cancel the reservation.
- If the service is purchased within 7 days before the start of the tour, he or she is not entitled to a refund
- If the client did not appear on the day of departure of the tour (which had been fully paid in advance), and without prior announcement, he or she is not entitled to a refund
- For all reservations canceled within 7 and 30 days before the tour, the client is entitled to a 50% refund
- For all bookings canceled more than 30 days before the tour, the client is entitled to a 100% refund.
- We do not refund bank transfer expanses or credit card fees.
5. Organizer responsibility
The organizer is required to take care of the proper implementation of the arrangements as well as to carefully choose the appropriate individuals for this task and also to respect the rights and interests of the customer according to the customs of quality tourism. He is also required to issue appropriate receipts for the given service and is excluded from any kind of responsibility caused by extraordinary circumstances (see above no.1) and any therewith additional costs which therefore need to be covered by the customer.
6. Buyer responsibility
The client is obliged to abide by the instructions and rules of conduct in all visited facilities, in the means of transport and to cooperate with service providers in good faith during the service, i.e. not to disable the smooth running of the service programme, as well as not to endanger other passengers during the service. The client is required to have valid travel documents (personal documents) during the service. Costs of loss or theft of personal documents during the service are borne by the client. The escort or the organizer's representative will help, but on condition that the tour programme is undisturbed. The client is obliged to present a document/voucher on the paid arrangement (invoice) before the beginning of the service to the organizer's representative.
In the event of non-compliance with any of these obligations, the client responds to the service provider for any damages suffered.
REDONO d.o.o. strongly believes in protecting the privacy of its clients. We collect information to provide better services to all of our clients but only related to the services we provide. REDONO d.o.o. will never sell, share, trade or give away any of our clients' personal information to third parties, except in the case where it is necessary for the smooth execution of the service.
All information provided is kept strictly confidential and accessible only to staff in order for them to properly do their job in helping clients regarding the services.
REDONO d.o.o. reserves the right to change, modify, add, or remove this policy at any time. Changes to this policy may affect the use of personal information provided to us prior to the effective date of the changes.
8. Resolving complaints
In accordance with Article 6 paragraph 3 of the Act of the Provision of Tourism Services (NN 130/17) we would like to inform our customers that a complaint on the quality of our services may be submitted in writing to the company office (Address: Dioklecijanova 3, 21 000, Split), via postal address, fax or by e-mail::
Nepotova 4, 21 000 Split,
or e-mail: firstname.lastname@example.org;
or fax: +385 21 269999
No later than 15 days after the service has been consumed, the customer can submit a written complaint on the spot to the point of sales, or by mail, telefax or email and enclose a written statement signed by the representative and all potential accounts for additional costs. The organizer will accept only properly filed complaints received within the specified period of 15 days and will without delay respond in written form about the receipt of the latter.
The organizer is required to make a written decision on the complaint within 15 days of receiving the complaint at the point of sales. The organizer may postpone the deadline in order to collect more information and verify the complaint with the service provider up to additional 15 days. The organizer will only resolve those complaints which could not be solved in the place of residence.
9. Court jurisdiction
Any kind of legal disagreements that cannot get mutually settled, fall under the jurisdiction of the legal court in Split.